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Case Study

Digital Presence / Brand Development

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Case Study:

Digital Presence

Brand Marketing

How we help companies upgrade their brand to be able to penetrate new markets.

The Challenge

Client: Knowledge Touch

Headquartered in Singapore, Knowledge Touch was founded in the year 2000 with the vision of empowering its customers with cutting-edge workforce optimisation technologies to manage their workforce efficiently and effectively, and with a human touch. It currently serves an impressive list of multinationals in 23 countries and counting.

Objective: To upgrade the brand to be able to penetrate the competitive U.S. market, they approached OML for a repositioning exercise. 

The Solution

Brand Positioning

OML formalised a new positioning statement after brainstorming sessions with the founder of Knowledge Touch.

A new website was then conceptualised and developed which helped socialise the revised brand identity with a cohesive tone-of-voice across all channels. 

The Result

Due to its improved positioning and new website, Knowledge Touch is now taking concrete steps to penetrate the U.S. market. 

'Looking to reposition your brand? We can assist you with brand exercise to help you penetrate new markets.'
Liang Tan CEO and Managing Consultant - Singapore

Other Case Studies

Future of Work / Elevate Talent

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Case Study:

Future of Work

Time Management 101

How we can help train your team with new skills: an Indonesian loyalty consultant case.

The Challenge

Industry: Service

  • Loyalty Consultancy in Indonesia
  • The CEO who has studied and worked in the US, feels her team will benefit from better time management skills.

The Solution

Time Management Training

  • All 50 team members were given a time-management survey to fill in before training.
  • Each batch received a 90-minute face-to-face training, a workbook, and a journal for a week.
  • A week after the training, all 50 team members were given another time-management survey to fill in.

The Results

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improvement

75% of the participants felt their time management skills greatly improved 

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changed behaviour

The most popular changed behavior was checking emails. More than 80% of participants no longer checked emails randomly throughout the day, but used designated times to do so. 

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top learning
  1. Realising the importance of focusing on 1 task using a tool such as the Pomodoro technique, allowing them to work more effectively and efficiently (this meant they also realized that multi-tasking does not work, and acts like a drainer)
  2. Energizers versus drainers, allowing participants to better plan their day based on tasks that they recognized to energize or drain their energy
  3. Participants understood that procrastination is normal, and identified their own procrastination style. As such, they are better equipped to overcome this now
'Contact me to find out what training we can offer your team to improve performance.'
Oky Ceelen Partner - Jakarta

Other Case Studies

Future of Work / Elevate Talent

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Case Study:

Future of Work

Executive Coaching

How we can help coach your leadership team: a Cambodian pre-opening hotel property case.

The Challenge

Industry: Hospitality

  • 5 star luxury pre-opening property in Cambodia
  • The General Manager encourages continuous development of his Leadership Team (5 people at Director level), and feels coaching will be a beneficial tool for them to explore.

The Solution

Remote Coaching

  • Individual introductory 30-minute video calls were made, to establish rapport between clients and coach
  • Before each of the 45-minute virtual coaching session, client proposes coaching topic
  • Together with the client, we explore this topic for the coaching session, and additional small exercises including pre- and post-coaching surveys to be completed as a follow up. A total of 5 coaching sessions were held within a 15-week period

The Results

Time Management

Time management skills were greatly improved by 4 of our clients. They identified more effective tools to plan and schedule, identified tasks to be energizers versus drainers and improved their boundaries to commit and complete tasks.

Cultural Awareness

Cultural awareness skills were greatly improved by 4 of our clients. Working in an international team, the main contrasts were between Khmer and Western work culture. Clients faced initial challenges and conflicts,which through personal observation, reflection and adjustments were solved by using cultural insights.

Communication Skills

Communication skills were greatly improved by all 5 of our clients. All clients faced difficulties communicating to their team members. Coaching led them to understand where they added friction to the communication process. By removing this, and implementing an approach more suitable to persuade the receiver, they were able to communicate more effectively.

'Personal development is key to both individual and team happiness and performance. Contact me to learn more about coaching.'
Oky Ceelen Partner - Jakarta

Other Case Studies

Innovate / Proof-of-Concept

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Case Study:

Innovate

Proof-of-Concept

How we can help clients develop proof-of-concepts: a Dutch construction conglomerate case.

The Challenge

Industry: Construction

  • The innovation department of a large construction conglomerate consisting of 13 different sister companies, wanted to visualise and test time / conflict simulations for crane utilisation
  • The challenge was on how to test, within a virtual environment, the optimization and time utilization of tower cranes
  • Ultimately, the client wanted to understand when there could be potential clashes and how eventually accidents could be prevented.

The Solution

Virtual Simulation

  • Based on base sets of BIM data, a simulation work place was built in virtual reality using Unity 3D software.
  • Our senior developer created a function with which it was possible to simulate the route of the crane and enable a time simulation 
  • A simplified time simulation model was integrated, which allowed us to identify where the crane would be at what moment.

The Results

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weeks

Within 2-3 weeks, we delivered a first mock up of what was discussed with the client

A week later, we delivered a fully functional Proof-of-Concept, which fully complied with the requirements as agreed in the functional description document

Pilot Project

This Proof-of-Concept served as a basis for the pilot project, which could be applied in a real life work setting, to test the model and further improve and modify the PoC.

By doing so, a low-cost and fast model was built to test assumptions in a real life construction environment to build more comprehensive models.

Reduce Down Time

This Proof-of-Concept also would serve to simulate potential clashes, in order to reduce accidents and/or reduce down time of the tower cranes.

'Connect with me to find out how virtual simulations can help your organisation.'
Liang Tan CEO and Managing Consultant - Singapore

Other Case Studies

Innovate / Pilot and Product Development

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Case Study:

Innovate

Pilot and Product Development

How we can help clients do product development in South East Asia: a Dutch tech startup case.

The Challenge

Industry: Learning Tech Startup

  • A Dutch tech startup developed an ML language learning engine, with the purpose to commercialise a solution for language learning for the hospitality industry.
  • To build a presence in SEA, to identify target markets and work on a pilot project to test the Proof-of-Concept and build the final commercial product.

The Solution

Pilot Project

  • From Singapore, we built up a team that was set up in the Netherlands, and deployed in Indonesia and Vietnam
  • Together with the CEO and CTO, we defined the product ownership using the Agile methodology and managed product development using Jira.
  • Within each country, we approached different hotels and their management to participate in a product pilot to test with hotel staff employees.
  • We developed a feedback mechanism that allows the software development team to get inputs from actual users to improve functionalities and features as required.

The Results

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months

Three hotels were selected in Indonesia (in Bali and Jakarta) and three hotels in Vietnam (Hanoi, Nha Trang, and HCMC). Pilots were successfully completed in a 3-4 month period.

As an end result, we had a fully completed commercial product ready for deployment and sale after a period of 10-12 months.

Data Monitoring

Hotel customers were able to monitor individual employees’ language training using dashboards, whereas employees were able to study at their own pace on their own mobile device outside of the hotel. The HR managers were able to assign languages modules and do a real-time monitoring of learning progress by their employees.

Commercial Roll out

A commercial roll out to the launching customers was done with a regional boutique hotel chain and completed within weeks.

'There is a way to do it better, and we will find it for you.'
Liang Tan CEO and Managing Consultant - Singapore

Other Case Studies

Market Entry / Business Matching

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Case Study:

Market Entry

Business Matching

How we can help clients quickly scale up and enter new markets: a Singapore biotech case.

The Challenge

Industry: Biotech

  • Singaporean bio technology company is launching COVID-19 tests globally in March 2020
  • The client is looking for a third party, who is able to quickly scale up and enter in different markets identifying suitable local distributors, who are able to handle product registration with local health authorities and identify sales opportunities.

The Solution

Identifying New Markets

  • The first two weeks were spent on identifying which markets would be interesting; LatAm, Benelux, and Indonesia were selected.
  • For each country, local partners were identified to make a market scan and assessment of the sale potential.
  • Together with the client, we decided on a product strategy and business development plan.

The Results

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months

Within 3 months, we signed up distributors/agents in 5 countries; setup sales teams in Ecuador, Argentina, Colombia, and Indonesia

Product Registration

We were able to generate a key leads list and simultaneously assisted our client with successful product registration in all 3 LatAm countries within 3 months on a fast track and provisional health authority approval (ARCSA, ANMAT, and INVIMA)

Logistics Management

We successfully shipped out product samples to all 3 LatAm countries and tested any issues with a specialty  “cold-chain” shipping company, in order to identify any potential bottlenecks.

'Are you looking to scale quickly into new markets? Through our global network we connect you with the right markets.'
Liang Tan CEO and Managing Consultant - Singapore

Other Case Studies

Market Entry / Business Intelligence

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Case Study:

Market Entry

Business Intelligence for China

How we tap into deep expertise at front-running companies to inform strategy of our clients: a China medtech case.

The Challenge

Industry: Medtech

  • As part of an assignment for the chief economist’s office of a global governmental financial institution, multiple industries in China were to be mapped in order to provide data and insights as  inputs into a governmental strategic plan
  • Our effort was focused on the biotechnology sector in China
  • Objective was to gain insight into level innovation capabilities of one of the largest biotechnology companies in China

The Solution

High Level Insights

  • Our task was to identify and gain insights from a senior board level executive at a specified Chinese biotech firm, who needed to be available for a one on one in-person interview.
  • Within 1 week we found and recruited the executive, flew in  and organized the meeting, as well as arranged for a translator to attend the session.
  • The interview was recorded, and transcribed, providing the client with detailed answers on all the question sets that were prepared.

The Results

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weeks

Within 2 weeks, as part of a larger global study, we were able to map out key elements of how company level innovation capabilities were realized at this biotech firm.

Screening Profiles

Prior to the interview, a significant portion of the time went into screening the profiles of the executives and to understand which person would be the most appropriate person to interview.

Comparison Report

This report, together with inputs on other industries, allowed the client to compare different technology industries and how company level innovation capabilities are developed and expanded.

'Contact me to find out how we can assist you gathering relevant intelligence for your organisation.'
Michel Mol Partner - Amsterdam

Other Case Studies

Market Entry / Go-to-market

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Case Study:

Market Entry

Go-to-Market Vietnam

How we help companies find and assess acquisition targets cross-border: a Japan-Vietnam case in the construction industry.

The Challenge

Industry: Construction

  • A Japanese construction company was interested in acquiring one of the top construction firms in Vietnam.
  • Client needed our analysis to find out which company was the best acquisition target
  • To get a good understanding of top 10 companies (with particular focus on the top 3) in the country, both quantitative and qualitative information was required.

The Solution

Expert Interviews

  • Project team included in-market analyst fluent in Vietnamese, to support expert interviews and desk research.
  • The client provided the questions sets, which were reviewed and sharpened. This served as a basis for high level, quality interviews with front line executives.
  • All of our experts were vetted and interviews were all done remotely and recorded for analysis.

The Results

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expert interviews
  • Based on 11 high quality expert interviews with executives from the top construction firms, as well as the ministry of construction, we were able to:
    • Obtain high level insights into the operations of the top construction companies
    • Get a clear picture of the financial strength and technological advances within the top tier
    • Understand what the key differences were between these companies
    • Provide sufficient data points for the client to make decisions about the acquisition potential of these construction firms
  • The work was completed within a month with translated transcripts of the conversations and detailed explanations.
'Looking to expand into Vietnam? We can assist you on the ground, with local knowledge and expertise.'
Liang Tan CEO and Managing Consultant - Singapore

Other Case Studies

Market Entry / Market Assessment

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Case Study:

Market Entry

Market Assessment for Thailand

How we help companies find assess foreign markets: an Australian-Thai case in the logistics and packing industry.

The Challenge

Industry: Logistics and Packaging

  • Large Australian company with global operations.
  • This project focused on Thailand as the client wanted to enter or expand its business in key Asian markets.

The Solution

Comprehensive report

  • This Project was completed using a combination of targeted customer and expert interviews, secondary research, and analysis by the engagement team.
  • With respect to customer and expert interviews: to comply with confidentiality rules and regulations, the interviewers had experts respond to externally sourced data and describe qualitatively the strategies or characteristics of various industry players.  
  • Where exact data was not readily available, the team developed estimation models (e.g., top-down and/or bottom-up) and further validated these via third party sources.
  • Formal update meetings plus more frequent informal communication with the client enabled effective feedback to ensure outcomes met and exceeded client expectations.

The Results

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dimensions

Market overview, with details of size and growth including a 5-year forecast, identification and forecasting of key market drivers, and detailed breakdown of market characteristics across 14 dimensions e.g. standard sizes and materials of pallets; quality grade/durability types present in the market; customer sourcing decision making criteria and process; factors considered for supplier selection.

Customer Segmentation

Customer segmentation, by industry, in the Thai market and for client’s customers and prospects; segment prioritization based on growth and share of existing pallet stock; segment affinity for specific pallet types.

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approaches

Sales approaches and issues: identification of 6 main approaches and methods within these; identification and elaboration of 4 key untapped business opportunities in the Thai market; analysis of 6 key market or client-specific issues, effects and potential solutions.

Competitive Landscape

Manufacturers/competitors and indicative pricing: analysis of competitive landscape; information on market price ranges for various quality-grade pallet types for purchase and rental; additional data on suppliers’ minimum order quantity and other terms and conditions.

Revenue Opportunity

Revenue opportunity: estimation of potential revenue available to the client factoring in competitive positioning, market pricing, stock levels, etc.

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prospects

Customers: list of 38 key customers/prospects by industry segment with profiles covering potential for purchase; current usage of pallets by type; additional details e.g. who they purchase from, preference for rent vs buy or intended changes in the future, budget for upgrading from timber to plastic pallets, etc.

'Looking to expand your operations? Connect with me to find out what we can do for you.'
Paul Tan Partner - Bangkok

Other Case Studies

Virtual Roadshow

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Case Study:

Virtual Roadshow

Virtual Roadshow

How we help organisations deliver impactful online events, a case on delivery of a virtual roadshow for a global strategic alliance.

The Challenge

Industry: Business Events

  • Global alliance of convention bureau, member cities are leading destinations in the business events industry.
  • With the current COVID-19 pandemic, it is impossible for city members to meet face-to-face with buyers at international trade shows. For the most part, these shows are converting their exhibitions into virtual events. The challenge with this is profiling a global alliance and giving the individual member cities opportunities to connect with buyers in a meaningful way.

The Solution

Virtual roadshow

  • A session was created on a virtual meeting platform to be able to give both the alliance and the individual cities profile with a global audience of buyers.
  • The session was 80 minutes long and consisted of a combination of pre-recorded video, live sessions, networking session, and poster presentations. 
  • The poster presentation function allowed the individual cities to have multiple short presentations with buyers to update them on what is happening in their cities, allow for interaction through two way communication and share downloadable materials.