How Emotional Intelligence solutions can improve your employees’ productivity levels.
The rules for work are clearly changing as the COVID-19 pandemic continues to create numerous challenges on both professional and personal levels. To navigate the future of work, organisational leaders must focus on their most valuable asset: their people. But how can managers keep up with the constant change around them and continue to add value to their business, teams, and own role? One such way is through leveraging the benefits of Emotional Intelligence.
A research study by the Adecco group (2020) among 8,000 leaders and workers from eight countries found the need for managers to focus more on employee wellbeing through a leadership style of empathy and support.
Emotional Intelligence is about making intelligent responses to negative feelings and using specific skills to generate positive emotions in yourself and others through being present, empathetic, genuine, resilient and empowering in our behaviour as often as possible. This means that it does not only come down to how smart we are or how much expertise we have, but also to how well we handle ourselves and others.
Organisations can benefit from Emotional Intelligence solutions in many ways. Ask yourself whether you are focusing on at least one of the following objectives:
• Increasing employee engagement?
• Improving teamwork, productivity or profitability?
• Managing multi-generational workforces more effectively?
• Increasing sales performance?
• Improving customer service?
• Enhancing job satisfaction?
• Creating a positive environment for a major change programme?
However, as important as these soft skills have become, 54% of managers indicated that they need support in navigating these new expectations. Therefore, a valuable resource to learn more about Emotional Intelligence at work is the book ‘Emotional Intelligence in the Workplace’ by Mark Craemer. It includes actionable ways to communicate effectively across teams, influence others, resolve conflict and manage our own mood and emotions, time and behaviour. In return, these practical strategies will help to build and maintain strong professional relationships, and create new (career) opportunities.
To help leverage on the benefits of Emotional Intelligence on your business and employees, generation of Genos development reports is recommended. Genos International is, for the 4th year in a row, among the Training Industry’s top 20 assessment and evaluation companies in 2020. Therefore, as a certified Genos practitioner, I help teams and individuals improve their impact, resilience and leadership. This can be done through Genos development reports, including self-assessment, 180° assessment and/or 360° assessment.
The Genos assessment is not an ability assessment that measures the probability that someone will turn up in an emotionally intelligent way. It actually measures how emotionally intelligent this person behaves on a day-to-day basis around the people they work with.
In addition, there are also three game-changing Genos enhancement programs on offer. These solutions are designed to help participants develop key skills in the areas of Emotional Intelligence, engagement and resilience. Each program can be run in a one-on-one coaching session or with a group to develop core Emotional Intelligence skills.
About the Author:
Miriam van der Horst is a partner of OML consulting with 15 years’ experience across Asia Pacific, primarily focusing on leadership development and cross-cultural learning. She helps her clients, ranging from first-time managers to business executives of multinational companies and government departments, get better at dealing with change and being flexible enough to adapt with knowledge and sensitivity. Having lived and worked in the Netherlands, Switzerland, the UK, Vietnam, Australia, China, Singapore, and now Hong Kong, Miriam works comfortably, respectfully and effectively with people at different organisational levels and from diverse backgrounds.