Connect with us

Case Study

Virtual Roadshow

by

Case Study:

Virtual Roadshow

Virtual Roadshow

How we help organisations deliver impactful online events, a case on delivery of a virtual roadshow for a global strategic alliance.

The Challenge

Industry: Business Events

  • Global alliance of convention bureau, member cities are leading destinations in the business events industry.
  • With the current COVID-19 pandemic, it is impossible for city members to meet face-to-face with buyers at international trade shows. For the most part, these shows are converting their exhibitions into virtual events. The challenge with this is profiling a global alliance and giving the individual member cities opportunities to connect with buyers in a meaningful way.

The Solution

Virtual roadshow

  • A session was created on a virtual meeting platform to be able to give both the alliance and the individual cities profile with a global audience of buyers.
  • The session was 80 minutes long and consisted of a combination of pre-recorded video, live sessions, networking session, and poster presentations. 
  • The poster presentation function allowed the individual cities to have multiple short presentations with buyers to update them on what is happening in their cities, allow for interaction through two way communication and share downloadable materials.

The Results

minutes
0

The session was limited to 100 participants and the cities had the opportunity to speak to buyers in five rounds of five minutes each. 

participants
0

Data analytics were collected from the event which will be used to further improve similar sessions that are being planned in the future.

destinations
0

For the buyers, it gave them the opportunity to hear what is happening in twelve world-class meeting destinations in a short span of 80 minutes.

'Contact me to discuss how your organisation can engage with a global audience through virtual meetings.'
Nigel Brown Partner - Singapore

Other Case Studies

Virtual Events

by

Case Study:

Virtual Events

Virtual On-Boarding

How we assist organisations with the delivery of virtual events. This case study examines a creative way to use virtual events to on-board team members onto the Basecamp communications and project management platform for a global strategic alliance.

The Challenge

Industry: Business Events

  • Global alliance of convention bureau, member cities are leading destinations in the business events industry.
  • In order to improve communications amongst the management team, board and various committees the choice was made to adopt the project and communications tool Basecamp. The challenge was how to onboard all the different individuals (75) from the member cities on 5 different continents onto the platform with limited resources.

The Solution

Virtual meeting platform 

  • An on-boarding session was developed on a virtual meeting platform
  • The programme consisted of a combination of pre-recorded videos with an introduction from the Managing Director explaining the need for the Basecamp platform and videos from spokespersons for the various committees explaining how the platform will improve communications within their groups.
  • The session also included live elements with a hands-on demo of all the key areas of the Basecamp platform followed by Q&A and short networking sessions where people on the session could connect in smaller groups.

The Results

days
0

The session was set up on the virtual meeting platform within a week and delivered 5 days after.

participants
0

By delivering the session online the management team was able to cater to different time-zones, collect data on viewing habits from the audience and have a system in place for new people joining the organisation.

efficiency
0 %

Post event the session is made available to new team members so they can on-board themselves requiring little to no additional training, drastically increasing efficiency for the management team.

'Contact me to find out how you can utilise virtual meetings to increase efficiency in your organisation.'
Nigel Brown Partner - Singapore

Other Case Studies

Cultural Competence

by

Case Study:

Cultural Competence

Building Bridges Across Cultures

How we help organisations and individual be more culturally competent, a case for a global food processing company.

The Challenge

Industry:  Food Processing

  • Multinational food-products corporation; enabling business executives to adjust quickly and effectively to work life in a new overseas setting.
  • Working in a new cultural environment can create ‘culture shock’. Becoming culturally competent, and knowing when and how to adapt, allows individuals to shift their perspectives and bridge cultural distances efficiently and effectively

The Solution

Virtual Coaching 

  • A virtual coaching program to support individuals over the different stages of adjustment when moving abroad and working in a new cultural setting (three coaching sessions, five hours in total).
  • The first coaching session provided individuals with a thorough awareness of cross-cultural fundamentals and the complexity of cultural differences. It also allowed them to explore cultural (business) values of the culture they were working in and analyse cultural differences between their own culture and the new culture.
  • In the second coaching session, individuals focused on their own cross-cultural skills and mindsets, followed by deciding on appropriate adaptations to cultural differences.
  • The final coaching session was built around identifying strategies to minimise culture shock (positive versus negative behaviours) and to identify best practices to effectively live/work in a new culture.

The Results

months
0

The coaching sessions were delivered one-on-one over a period of two-three months.

Across time-zones

Virtual delivery allowed for time-zone differences.

Learnt new skills

Individuals were able to confidently and effectively adapt to work in a new cross-cultural environment.

'Is your organisation culturally diverse? Contact me to find out how your team can excel in working in a cross-cultural environment.'
Miriam van der Horst Partner - Hong Kong

Other Case Studies

Workshop

by

Case Study:

Workshop

workshop-2Z6W92Q

Excellent Customer Service

How we help companies improve their customer service experience, a case for the leading funeral services provider in Singapore. 

The Challenge

Industry: Funeral Services

  • The largest funeral home in Singapore was looking for hospitality trainers to deliver a workshop on Excellent Customer Service.
  • Management wanted their entire team of over 60 people to receive customer service training after a spate of customer complaints on service standards.

The Solution

Customer Service Workshop

  • A half-day workshop was devised in conjunction with management.
  • The workshop consisted of sections covering: grooming, verbal and non-verbal communication, handling complaints and (telephone) etiquette, applying hospitality service standards.
  • The workshop allowed participants to practice techniques and apply various models in order to improve their customer service skills.

The Results

workshops
0

A total of four half-day workshops were delivered for all employees. Handbook and exercise booklets were produced so that team members also had a resource they could refer to in future.

participants
0

A comprehensive post event report was delivered to management containing feedback from participants and suggestions on how department heads could ensure service standards were continued to be adhered through periodic training and exercises

'Through our extensive network we can tailor workshops on a host of topics for your team.'
Oky Ceelen Partner - Jakarta

Other Case Studies

Conference

by

Case Study:

Conference

Export Control Conference

How we help organisation in the delivery of business events, a case of how we assisted an international client with meeting management services in Singapore.

The Challenge

Industry: Government

  • US defence contractor seeking local support in Singapore for the delivery of an export control conference organised by the US, EU, and Singapore governments
  • The US defence contractor was tasked to deliver the conference as part of a larger contract and needed local event management expertise to be able to deliver the conference successfully. 

The Solution

Meeting Management Services

  • Client was looking for assistance with sourcing of venues for the conference, accommodation and social programme. 
  • Assistance was also required with delegate registration, transport, event staff recruitment and general event management. 
  • Client had one point of contact who managed all local logistics.

The Results

days
0

Three days of conference sessions, plus the planning of a social programme in off-site venues across Singapore.

participants
0

Successful conference was delivered with over 100 senior government officials from across the globe.

on budget
0 %

Conference was delivered on budget, a comprehensive post event report was supplied to the client in order to assist them with the event for the following year.

'Contact me for advice on organising your next conference or exhibition.'
Nigel Brown Partner - Singapore

Other Case Studies

Amsterdam

Bangkok

Hanoi

Ho Chi Minh City

Jakarta

Hong Kong

Singapore