Case Study:
Future of Work
Executive Coaching
How we can help coach your leadership team: a Cambodian pre-opening hotel property case.
The Challenge
Industry: Hospitality
- 5 star luxury pre-opening property in Cambodia
- The General Manager encourages continuous development of his Leadership Team (5 people at Director level), and feels coaching will be a beneficial tool for them to explore.
The Solution
Remote Coaching
- Individual introductory 30-minute video calls were made, to establish rapport between clients and coach
- Before each of the 45-minute virtual coaching session, client proposes coaching topic
- Together with the client, we explore this topic for the coaching session, and additional small exercises including pre- and post-coaching surveys to be completed as a follow up. A total of 5 coaching sessions were held within a 15-week period
The Results
Time Management
Time management skills were greatly improved by 4 of our clients. They identified more effective tools to plan and schedule, identified tasks to be energizers versus drainers and improved their boundaries to commit and complete tasks.
Cultural Awareness
Cultural awareness skills were greatly improved by 4 of our clients. Working in an international team, the main contrasts were between Khmer and Western work culture. Clients faced initial challenges and conflicts,which through personal observation, reflection and adjustments were solved by using cultural insights.
Communication Skills
Communication skills were greatly improved by all 5 of our clients. All clients faced difficulties communicating to their team members. Coaching led them to understand where they added friction to the communication process. By removing this, and implementing an approach more suitable to persuade the receiver, they were able to communicate more effectively.
